Refund & Returns Policy
Last updated: August 19, 2026
Khhonda Marketplace wants customers to have a fair and transparent shopping experience. Because products are sold by independent sellers, return and refund eligibility may depend on the product type, condition, seller policy, and marketplace rules.
1. Refund Request Period
Customers may request an eligible refund or return within 7 days of delivery, unless a different rule is clearly stated for the product.
Submitting a refund or return request does not automatically guarantee approval.
2. Return Eligibility
To qualify for a return, an item generally must be:
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Unused or unworn
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In substantially the same condition in which it was received
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Returned with original packaging when applicable
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Accompanied by the required order information
3. Non-Returnable Items
Some items may not be eligible for return, including:
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Perishable food or grocery products
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Opened personal-care or hygiene products
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Customized or personalized products
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Digital or downloadable products after access or download
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Gift cards
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Hazardous or restricted products
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Items clearly marked as final sale or non-returnable before purchase
4. Damaged, Incorrect, or Missing Items
If an item arrives damaged, materially different from the listing, incorrect, or incomplete, please contact Khhonda support as soon as possible.
Customers may be asked to provide photographs, order information, or other supporting evidence.
5. Return Shipping
Unless the item was damaged, incorrect, defective, or otherwise the seller’s responsibility, the customer may be responsible for return shipping costs.
Customers should follow the return instructions provided before sending an item back.
6. Refund Review
Refund requests may be reviewed by the seller and/or Khhonda Marketplace.
Khhonda may step in when necessary to help resolve disputes between buyers and sellers.
7. Approved Refunds
Once a refund is approved, the refund will generally be returned to the original payment method.
The amount of time required for the funds to appear may depend on the customer’s bank or payment provider.
8. Seller Responsibility
Independent sellers are responsible for fulfilling orders accurately, shipping products appropriately, and complying with Khhonda Marketplace policies.
Refunds caused by seller error, misrepresentation, damaged goods, or failure to fulfill an order may be charged against the seller’s marketplace balance or future payouts.
9. Cancelled or Unfulfilled Orders
If an order is cancelled before fulfillment or the seller fails to ship the order as required, the customer may be entitled to a refund in accordance with applicable law and Khhonda Marketplace policies.
10. Exchanges
Exchanges are not guaranteed. When appropriate, a seller may offer a replacement instead of a refund.
11. Chargebacks and Disputes
Customers are encouraged to contact Khhonda support before filing a payment dispute whenever possible so the issue can be reviewed and resolved.
12. Need Help?
For questions about refunds and returns, contact:
Khhonda Marketplace
Albany, NY, United States
Email: [email protected]
Phone: 1-347-980-0902